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SeedNFC HSM, Warranty

SeedNFC HSM Products Warranty

Posted on by FMTAD
Futuristic padlock symbolizing the SeedNFC HSM Products Warranty with digital circuitry in the background, representing security and protection.
27
Sep

SeedNFC HSM Products Warranty

Freemindtronic guarantees that all SeedNFC HSM products are free from hidden defects, manufacturing faults, and non-conformities. This warranty protects you under specific conditions and complies with all applicable laws.

Manufacturer Identification

Freemindtronic SL is based at 14 Avenue Copríncep de Gaulle, AD700 Escaldes-Engordany, Principality of Andorra. The company is registered in the Trade and Companies Register of Andorra under registration number 16501.

What the SeedNFC HSM Products Warranty Covers

Freemindtronic guarantees that SeedNFC HSM products do not have hidden defects or manufacturing faults. We ensure that our products, including all components, meet high standards of quality. This warranty applies under normal usage as specified in the user manual.

Warranty Period

The SeedNFC HSM Products Warranty starts on the date of the original purchase. It lasts for two (2) years for professional customers and three (3) years for individual customers. You may activate the manufacturer’s warranty after all commercial or contractual remedies from the seller have been exhausted. If the seller no longer exists, the warranty also applies. You can view the seller’s terms and conditions here.

Additionally, we warrant that any replaced product, part, or component is free from defects for thirty (30) days from the replacement date. This coverage will extend to the end of the original warranty period if that time is longer.

Consumer Protection

This warranty applies only to the original purchaser and is non-transferable. Products purchased second-hand or in a non-new condition are not covered.

We assume no responsibility for incidental or consequential damages, including loss of profits or business opportunities. The warranty limits our liability strictly to the product itself. Freemindtronic reserves the right to improve or modify the products without any obligation to update products previously sold.

Intellectual Property Protection

SeedNFC HSM products are protected by international patents, including WO2018/154258 and WO2017/129887. These patents are valid in the USA, Europe, China, South Korea, Japan, and Algeria. Additionally, products are safeguarded by copyrights and Soleau envelopes.

It is the customer’s responsibility to ensure that the seller holds valid licenses from the manufacturer. If not, the customer may unknowingly purchase counterfeit products.

Software Usage License

Freemindtronic grants you a personal, non-transferable, and non-exclusive worldwide license to use the software associated with the SeedNFC HSM products. This license allows you to use the product and its functionalities.

You may not copy, modify, or distribute any part of the software. Additionally, you cannot decompile or attempt to extract the software’s source code. Decompiling is only allowed under specific legal mandates or with prior approval from Freemindtronic.

Eligibility for the SeedNFC HSM Products Warranty

To benefit from the SeedNFC HSM Products Warranty, you or the seller must adhere to the following conditions:

  • Do not reproduce or allow others to reproduce any part of the product.
  • Do not disclose information that could lead to the reproduction of the product.
  • Do not engage in the sale of counterfeit products.
  • Follow all applicable laws regarding the import, sale, and use of cryptographic technologies.
  • Do not export SeedNFC HSM products to regions where export control laws prohibit it without the appropriate licenses.

Failure to meet these conditions could result in legal action.

Warranty Limitations and Technical Specifications

Freemindtronic makes no specific promises regarding product features, performance, or compatibility for specific uses. All SeedNFC HSM products are sold “as is.” You are responsible for using the product in accordance with the user manual.

Cold Wallet and Hardware Wallet Specifications

SeedNFC HSM products may include cold wallet and hardware wallet functionalities. These products allow users to access their cryptocurrency balances securely. However, SeedNFC HSM does not support signing transactions. You can use the private and public keys stored on the NFC HSM device to view balances and check account information. At no point do your private keys leave the device.

  • Private Key Protection: SeedNFC HSM securely generates and stores your private keys locally. These keys are never exposed to the internet.
  • Unique Pairing Key: Each SeedNFC HSM product comes with a unique pairing key. You must provide this key for any after-sales service requests. Without it, Freemindtronic will not be able to process your service request.
  • Black Box System: The product features a black box that records key events, including first use and administrator password attempts.
  • Trust Criteria for Data Protection: Before sending your device for service, you must delete all personal data or lock access using trust criteria like passwords or geolocation. These measures ensure that even the manufacturer cannot access sensitive information during service.

Specific Exclusions for Cold Wallets and Hardware Wallets

The SeedNFC HSM Products Warranty does not cover:

  • Loss or theft of cryptocurrency stored on the device.
  • User mismanagement of private keys.
  • Recovery of private keys or cryptocurrency if data is lost or deleted.

Warranty Service Procedure

To request warranty service for your SeedNFC HSM product:

  1. Contact the seller’s support team via this link.
  2. Follow the Return Merchandise Authorization (RMA) process and obtain a return code.
  3. Provide the unique pairing key and send the product to the seller for inspection.

Before shipping the product, ensure you have backed up or locked your personal data to protect it during service.

Applicable Law and Jurisdiction

These warranty conditions are governed by the laws of the Principality of Andorra. Any disputes arising from this warranty will be exclusively settled by the Andorran courts. If you violate or threaten to violate our intellectual property rights, we reserve the right to seek injunctive relief in any court of our choice.

Key Definitions

  • Customer: The individual or entity that purchases a SeedNFC HSM product.
  • Hidden Defect: A defect that is not immediately visible but renders the product unfit for use, or greatly reduces its usefulness, that the customer would not have purchased or would have paid less for the product if they had known about the defect.
  • SeedNFC HSM Brand: Refers to the owner or legally authorized company using the SeedNFC HSM trademark.
  • Professional Customer: A person or entity who purchases SeedNFC HSM products for business, industrial, or professional activities.
  • Manufacturer: Freemindtronic SL, which guarantees the products manufactured under the SeedNFC HSM brand.
  • Non-Conformity: A product that does not meet its description or has manufacturing defects.