Lifetime warranty EviVault products
Version 1.2 – July 2021
The e-commerce site for the launch of the white-label EviVault technology is closed. Products sold under the EviVault brand are still under Freemindtronic’s manufacturer warranty.
EviVault branded products with lifetime warranty
This limited lifetime product warranty under the EviVault brand to which the buyer declares to adhere without restriction or reservation applies to all sales that have been concluded through the intermediary of the e-commerce website http://www.evivault.com .
The manufacturer’s lifetime product warranty
We are confident in the quality of our products and we guarantee that all items will be free from manufacturing defects for the life of the products. If you think an item has a manufacturing defect, send it back to us and inspect it. If we determine that your product is damaged due to a manufacturing defect, we will repair the product, or, if we think it is necessary, we will replace it. If the item is no longer available, Freemindtronic may, at its own discretion, replace it with a similar item or authorize a refund equal to the purchase price of the original item or component.
If we determine that the damage is not due to a manufacturing defect, we will notify you and we will let you know if it is possible to repair it. A preliminary estimate will be proposed before repair.
Please note that slight irregularities and variations in the craftsmanship of the products on their appearance are unique and unique to each product. These characteristics form the character of the product, and they should not be considered as manufacturing defects.
Freemindtronic grants an extension of warranty for life after the 5 years of the standard warranty subject to application for registration of the product by the customer within 3 months after the purchase of the product. In order for the application to be valid, the customer must provide proof of purchase and complete an online application for registration of the product.
Scope of the guarantee
The warranty covers all malfunctions and manufacturing of NFC Rugged Tag EviVault and NFC Card EviVault products of the brand Freemindtronic under normal conditions of use.
Establishment of a warranty claim
Freemindtronic carries out an expert appraisal of the product that is the object of a complaint from the customer and decides, according to its appreciation, whether it is covered by the Freemindtronic warranty. If the disputed product is covered by the Freemindtronic guarantee standards, the latter will either repair the product by its after-sales service, replace the defective parts or replace the disputed product with an identical product. If the disputed product is no longer available in the Freemindtronic range, it will offer the customer an equivalent product. The costs of setting up a justified warranty claim are covered by Freemindtronic.
Territorial Limit of the Limited Lifetime Product Warranty
The lifetime warranty is limited to 30 years in Germany and Canada, and in all regions that recognize the limited lifetime warranty.
Exclusion of the guarantee
During the warranty period, the following damages are not covered:
- Improper use of the product
- Normal wear of the product
- Non-compliance with normal conditions of use
- Brute force not detected by the embedded black box
- Case and / or physically damaged support
- Damage to the product caused by shocks or accidents
- Inadequate storage of the product
- Product accessories
- Application of the guarantee abroad
The scope of the Freemindtronic warranty is on the product returned to the manufacturer Freemindtronic in Andorra. This warranty offer applies to all customers of www.evivault.com.
This warranty offer does not affect or limit any rights arising from any manufacturing defect which originated from the purchase of the product outside the official sales outlets. If you wish to assert your legal rights under the warranty, please contact the merchant from whom you purchased the product.
For any questions regarding the Freemindtronic warranty, please contact the RMA service by clicking HERE:
Av. Copríncep de Gaulle, núm. 13
Edifici Valira planta Baixa
AD700 Escaldes – Engordany
Please keep the invoice and / or the receipt after the purchase. Proof of purchase will be required for any warranty claim
(*) according to the type of guarantee applied to each product without their accessories.