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Version and date of the document : V1.1 of 30/03/2023
Others declaration:
These Terms and Conditions of Sale, which the buyer declares to adhere without restriction or reservation, apply to all sales concluded via the website https://www.freemindtronic.com.
Definition
By customer is meant the person wishing to make or make a purchase on the website https://www.freemindtronic.com.
We also call “Customer”, the person who receives the package, even if it is different from the one who made the purchase.
PREAMBLE
Freemindtronic is an Andorran research and development company specialized in cybersecurity and safety that designs, develops and manufactures white-label technologies and products in various fields of protection and security of sensitive data and secrets. Freemindtronic’s technologies are identified by the prefix “Evi” followed by the technology targeted by the technology such as EviToken, EviVault, EviCypher, EviPass, EviSign, EviAuth, EviCloud, EviSwap, EviKeyboard, EviDNS, EviPC, EviPDF, EviCoffee, EviOTP, EviBITB, EviCrypt, EviPro, EviPlus, EviLite, EviOne, EviCard, EviTag, EviAlpha and EviStorage. Freemindtronic also has its own original brands such as Cardokey, DataShielder and PassCypher which are marketed through online sales sites on various platforms such as Fullsecure, Play Store and App Store. This cookie policy applies to all Freemindtronic websites including https://www.freemindtronic.com.
1 – Introduction
FREEMINDRONIC offers an online shopping service that allows you to purchase products from available stock and take advantage of promotions, gifts and exclusive offers.
Before placing an order, we invite you to review the terms and conditions of sale that govern the purchase of FREEMINDRONIC products on this site. Use of this site constitutes acceptance of the terms and conditions of sale. If you have any questions about them, please do not hesitate to contact our customer service.
All our products and services are sold according to the EXW (Ex Works) incoterm, which means that FREEMINDRONIC’s only obligation is to make its goods available at the factory gate on a negotiated date. The buyer pays all transportation and customs fees and bears the risk of transporting the goods to their final destination as defined by the customer.
FREEMINDRONIC makes the packaged goods available at the foot of its company or factory. The customer carries out all administrative procedures related to customs and pays the associated taxes.
In principle, the customer chooses the transport logistics: what type, which company, which “shuttle” transport (from the factory to the main transport), which main transport, what types of insurance. All costs incurred are at their expense.
However, due to the constraints of mail order through an e-commerce site and in view of the customer’s interest, FREEMINDRONIC acts instead and on behalf of the customer and chooses a carrier to deliver the product. All costs related to shipping (logistics, packaging, preparation) are borne by the customer.
2 – Our data
The following conditions govern the sale of the products presented in this website for the company:
FREEMINDRONIC
Av. Copríncep de Gaulle, núm. 13 Edifici Valira – Planta Baixa AD700 Escaldes – Engordany
PRINCIPAT D’ANDORRA
Registered to the Companies register of Andorra
3 – Agreement
3.1 Service availability
3.1 Availability of services
When an order is placed on https://www.freemindtronic.com, the customer is considered to be of legal age according to the rules of law governing them.
The products offered are distributed in the member states of the European Union as well as in other countries and territories. The complete list of countries and territories served is available on https://www.freemindtronic.com. The management of countries is at the discretion of FREEMINDRONIC and this list may be changed at any time without notice.
Individuals residing outside the served countries and territories cannot benefit from an online shopping service on this site if the delivery address for the order is not in one of the listed countries or territories.
3.2 Purchase warranties
The items offered on this site are products and services designed and manufactured by FREEMINDRONIC and meet the same quality and manufacturer’s warranty requirements.
Each product is accompanied by the following information:
FREEMINDRONIC has made an effort to show the colors of products as close to reality as possible. However, the color on the screen may be subject to variations depending on the quality of your computer screen. In this sense FREEMINDRONIC cannot guarantee that the colors displayed on your screen are true to reality.
Special offers, promotions or discounts will be valid until the date indicated on the website, or while supplies last.
Similarly, FREEMINDRONIC makes every effort to ensure that the information contained in the site is complete, accurate and correct.
The manufacturer’s warranty for the products is offered by FREEMINDRONIC. The defense of consumers and users is governed by Article 35 of the Andorran Constitution (http://www.wipo.int/edocs/lexdocs/laws/en/ad/ad001fr.pdf).
FREEMINDRONIC is responsible for the lack of conformity of products that occur within five years of delivery.
3.3 Purchase procedure
The products you want to buy must be selected and added to the cart by clicking on the corresponding icon.
The cart will contain the reference of the selected product, the name, the reference, and the price (taxes included). The price does not include transportation, as fees vary depending on the mode of transportation chosen.
Purchasing will require personal data, which will be incorporated into our user database to process orders and facilitate new purchases through the website. Personal data provided by users will be treated in accordance with the provisions of our Privacy Policy. The user can access at any time his personal data and information of orders placed. FREEMINDRONIC reminds users that personal data must be accurately stated to avoid any confusion or incident in sending the item (s) purchased. In addition, if the user requests it expressly he will receive by mail or SMS the publications relating to FREEMINDRONIC.
Once the purchase order has been confirmed, the user will be presented with a summary of the order identifying the item purchased, the total price (transport and / or taxes included) as well as the shipping method. The user must confirm by clicking on the button “Confirm payment”.
Purchases can be paid by credit card or debit card (Visa, Visa Electron, MasterCard and American Express) via PayPal, credit card or bank transfer or check. No other form of payment specifically provided for in these general conditions of sale will be retained. Payment security is ensured by the financial institution concerned once it has verified that the data provided by the user are correct.
After confirmation of the transaction, a serial number will be communicated by the site itself so that the user can access this information at any time and from his computer.
In addition, an automatic order confirmation message will be emailed to the address specified by the user with a description of the order and the personal data provided. Failure to receive this message may be due to a temporary communication problem or a typo in the provided email address. In both cases, FREEMINDRONIC recommends users to contact Customer Service. Similarly, a confirmation of the shipment of the product will be sent by email to the user.
3.4 Products availability
All orders will be subject to product availability. If, at the time of issuing the order, we find that there is no stock in our warehouse of some of the products included in the order, FREEMINDRONIC will try to locate the part or order Manufacturing. In this case the customer will be informed immediately.
3.5. The right not to accept an order
FREEMINDRONIC may cancel or not accept a confirmed order for the following reasons:
In case of technical failure and / or typographical error in prices or other data contained in the site when ordering.
Lack of availability or impossibility of manufacture as described in point 3.4.
When security systems indicate that the order may be fraudulent.
If there is reason to believe that the user is a minor.
If FREEMINDRONIC can not deliver the order to the specified address.
In this case, FREEMINDRONIC will fully refund the amounts paid by the user.
4 – Prices and payment
4.1 The payment and the currency
The prices of this website are in euros.
FREEMINDRONIC gives its users the possibility of choosing the destination country when they start their purchases so that they can see the prices of the products. If the customer changes the delivery address and the country of destination is changed, the prices listed in the final order summary may vary.
For countries other than the Principality of Andorra, prices must be considered excluding taxes. VAT can be requested directly from the buyer by the competent authorities of his department, territory, state and / or country (see point 4.2 VAT).
Purchases are therefore invoiced in euros and payable only in euros.
The prices of the products indicated on the site do not take into account the participation in the shipping and packing costs.
The price is payable in full and in one instalment at the time of purchase.
4.2 VAT, Taxes, Royalties, Customs Duty, and others
It is the responsibility of the buyer to check with the competent authorities the possibilities of importing products purchased under the law and rules of his department, territory, state and / or country of delivery.
Following a purchase made on the website www.Freemindronic.link, taxes, fees, customs duties and / or additional rights (eg VAT, local taxes, import duties, state taxes, etc.), when the parcel arrives at its destination, may be due by the buyer to the competent authorities or authorized intermediaries in the department, territory, state and / or country of delivery whose address is not located in Andorra.
These taxes, fees, customs duties and / or additional rights (eg VAT, local taxes, import duties, state taxes, etc.) related to the delivery of an item are the responsibility of the buyer and are the responsibility of the latter, both in terms of declaration and payment to the competent authorities and bodies of the relevant department, territory, state and / or country of delivery.
The company FREEMINDRONIC is not obliged to verify and inform the buyer of these taxes, royalties, customs duties and / or additional rights (for example: VAT, local taxes, import duties, state taxes, etc.) applicable.
To know them, the buyer is obliged to inquire beforehand with the competent authorities of his department, territory, state and / or country.
4.3 Payment
FREEMINDRONIC accepts the means of payment defined on the site such as credit or debit cards (Visa, Visa Electron, MasterCard or American Express) via PayPal, bank transfers or checks.
Payment by credit or debit card
FREEMINDRONIC accepts payment for purchases made through its web page with credit or debit cards such as Visa, Visa Electron, MasterCard, American Express.
If the method of payment chosen by the user, either by credit card or debit card, the charge will be online, namely, in real time, through the payment gateway of the financial institution concerned, as soon as he found that the data is correct.
PayPal Payment
FREEMINDRONIC accepts payment processing through the PayPal system.
Payment by bank transfer
https://www.freemindtronic.com accepts in principle the payment by bank transfer. This payment mode can be withdrawn at any time without notice. The payment received by transfer to the bank of Freemindronic must correspond to the exact amount of the invoice. In fact, all transmitting and receiving bank charges are the sole responsibility of the customer. For this payment method, customers will receive the account number on which to make the payment. For reference, the customer must indicate his order number and his full name. The customer has a period of three days from the date he places an order to make the payment and carry proof of the transfer order. Payment will only be considered to have been made once the funds received at the FREEMINDRONIC Bank have become final without the possibility of an action for annulment. If the time of proof of the transfer order is exceeded and / or FREEMINDRONIC has not received the amount due, the order will be canceled.
4.4 Payment security
To ensure maximum security of the payment system, FREEMINDRONIC uses secure payment systems of financial institutions at the forefront of e-commerce. In this sense, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution concerned. For payment with Visa, MasterCard and American Express, FREEMINDRONIC transactions accept the Secure Electronic Commerce (CES) with the international secure 3D protocol that stands out for the distinctive character verified by Visa, American Express and MasterCard Secure Code Safekey. The Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When you make payments through the secure payment gateway, the system automatically checks the activated credit card for Secure Electronic Commerce. Then connect with the issuing bank, which has requested to authorize the transaction via a personal authentication code. The transaction will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.
As a complementary measure to the “Secure Payment” system and to help prevent Internet fraud, FREEMINDRONIC reserves the right to verify the personal data provided by the customer and take any measures it deems appropriate (including the cancellation of the order).
4.5 Purchase limit
FREEMINDRONIC does not allow the purchase of its products for their subsequent resale. In this sense, orders cannot exceed a value of 1,500 euros or contain more than 40 items. Customers who are interested in making purchases above this amount or quantity for purposes other than resale must contact the Sales Department. They will be informed about the different options to buy and / or distribute the desired products.
5 – Delivery
The principle is the obligation of the customer to show, at the time of delivery of his purchase, that the package is delivered by the carrier in good condition and that the product is not damaged. Otherwise, if the customer accepts the delivered product, he must make a reservation on the delivery note. He may also refuse the delivery by notifying on the delivery note the reason for the refusal. Otherwise, no liability can be incurred towards FREEMINDRONIC or the carrier.
The goods purchased on the https://www.freemindtronic.com website are shipped by local and international carriers. The product will be delivered within the period defined by the carriers, only responsible for delivery times. According to our experience, delivery times can vary internationally between five and ten days from the date of shipment.
In principle, carriers have Internet services that allow customers to track their order and indicate at any time where the product is in relation to its final destination.
The price of transportation is calculated according to the method of shipping selected and purchased parts. The exact price of shipping is calculated to include each item in the shopping cart and will appear on the detailed page that summarizes the purchase before the order confirmation by the customer by clicking on the “Confirm payment” and before the data entry of payment.
In principle, it will not be possible to deliver products to PO boxes or military bases.
Shipping costs may be changed at any time without notice. This change will apply from the moment the change is included in the help pages and the contract published on this site. In all cases, these are valid and appear when ordering.
6 – The return policy on new product not removed from its original packaging
6.1. Conditions of cancellation of an order
The customer has the right to cancel his order within 5 days after the date of the order, without justification.
The withdrawal period expires 5 days from the day the customer buys the goods.
To exercise his right of cancellation, the customer must explicitly unequivocal (for example, a letter sent by mail, fax or e-mail) notify FREEMINDRONIC his decision to waive the order.
Postal adress
Av. Copríncep de Gaulle, núm. 13 Edifici Valira planta Baixa AD700 Escaldes – Engordany PRINCIPAT D’ANDORRA
Phone: +376 804 500 Email: clic here
We remind you that you must not provide the data of your bank cards via e-mail, fax or social networks. More information here.
Consequences of the cancellation of the order:
In the event of cancellation of the order, FREEMINDRONIC will reimburse all the received payments including the expenses of delivery, if the product has not already been supported by the carrier. Otherwise, the refund will be made as a deduction from delivery costs. The refund will be made no later than 14 calendar days from the date we are informed of the customer’s decision to cancel the order when the product has not yet been picked up by the carrier or to count the date of receipt of the product by the customer. We reserve a refund period until receipt of the product. We will make the refund mentioned above using the same means of payment used by the customer for the initial transaction.
In the case where the product has been delivered before the receipt by FULLSECUE of the cancellation of the order, the customer must return the goods directly without delay and in any case no later than 14 calendar days from the date to which he notified us of his decision to cancel his order.
In order to proceed with the return of the goods, the customer can, as far as possible, use the FREEMINDRONIC services which will have an additional cost to the customer.
6.2. Refund
Once the products have been received, FREEMINDRONIC checks that the product is new, unused, undiled, undamaged, not handled without care and that it is in its original packaging without damage. So that the product can be put back on sale.
The deadline for reimbursement can vary between 3 and 12 days after the return received at FREEMINDRONIC. Once verified the status of returned items, the customer is informed by email.
In case of exercise of the right of cancellation of the order, the deadline for the return of the amount paid by the consumers for the products is 14 calendar days.
The payment of returned items is in principle done with the same payment method used in the purchase.
In the event that FREEMINDRONIC has mistakenly sent a product other than the one ordered, FREEMINDRONIC, once the error or defect is found, will proceed to a product exchange, all logistics costs will be the sole responsibility of FREEMINDRONIC.
7 – Inscription
Data provided by customers during registration will be used only for FREEMINDRONIC orders and to facilitate navigation and ordering process on the site. In addition, in case of express acceptance by the customer, the latter will be informed by e-mail of new products and services and exclusive offers from FREEMINDRONIC.
FREEMINDRONIC ensures that data provided by customers will not be shared with third parties or companies outside FREEMINDRONIC.
The personal data provided by users will be processed in accordance with the Andorran law (15/2003) on the protection of personal data of December 18, 2003. We inform you that the personal data collected during your purchase will be used as part of the client file duly registered with the Andorran Data Protection Agency (ADPA) see Privacy Policy.
The customer may exercise his rights of access, rectification, cancellation and opposition of the data provided at any time, and in the Contact section of the website, or by email or postal mail:
FREEMINDRONIC Av. Copríncep de Gaulle, núm. 13 Edifici Valira – Planta Baixa AD700 Escaldes – Engordany Principat d’Andorra
7.1 – PROMOTIONS/Discount coupons
FREEMINDRONIC makes discount vouchers whose validity is notified. They are valid for one purchase per customer, not combinable with other offers, promotions or discounts. These coupons are exclusive to new customers who have made their purchases online.
Contact
For any question, suggestion or claim, feel free to contact FREEMINDRONIC by e-mail or postal mail at the following adress :
The Customer Service phone number is +376 804 500. It is open Monday to Friday from 9am to 6pm.
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In addition to the information contained in our general Privacy policy, here's what happens to your data during checkout:
Your name, address, and other information you provide are used solely to process your order and fulfill your requests. We don't collect or store your payment information. Payment processors independent of Freemindtronic handle that securely, and we never have access to it. You have the right to access, rectify, erase, and restrict processing of your personal data. You can also object to its processing and request its portability. Please see our general privacy policy for details. By checking "I accept the terms and conditions," you consent to processing your data as described in this specific privacy notice. For any questions, contact us at: Freemindtronic Av. Copríncep De Gaulle, Núm. 13, Escaldes – Engordany, Andorra Ad700 Or click in the support tab, then contact to send us an email.
